Contact Support¶

Getting Help¶

If you can't find an answer in the documentation or Common Issues, you can reach us through:

• Community Q&A — Post your question in the Community. Blossom provides an immediate AI response, and the community often has helpful answers from solopreneurs who've faced the same issue.
• In-app Support — Visit the Support section in the sidebar for help resources and direct support options.
• Email — Contact support@purpleblossom.ai for account issues, billing questions, or technical problems.

Priority Support (Flourish)¶

Flourish-stage users receive priority support with faster response times and dedicated assistance.

What to Include¶

When contacting support, include:

• What you were trying to do — The feature and action
• What happened — The error or unexpected behavior
• What you expected — What should have happened
• Browser and device — e.g., Chrome on Windows, Safari on Mac
• Screenshots — If applicable, a screenshot of the error

The more context you provide, the faster we can help.